Whether you have a convenient virtual phone answering service, or are trying to handle receptionist duties in-house, call forwarding can be an important part of your communications strategy.With call forwarding in order, offsite team members, salespeople and executives can easily get calls wherever they are and still keep customer service levels high.
Here are some ways that your business can benefit from call forwarding:
1. Never Miss an Important Call
In the occurrence of smart phones, advanced features like call forwarding make it easier to stay connected even when someone is not at the office. Calls can be forwarded to a mobile or home phone, so your employees no longer have to worry about leaving the office for the day and miss an urgent call.
2. Stay Connected on the Go
Call forwarding enables your team to work from anywhere and stay connected on the go. As remote work is growing and more and more employees travel for work or work from home, it’s important that people’s work phones go where they go. With call forwarding, your team can answer important calls on their mobile phones with or without an internet connection.
3. Provide Better Customer Service
Besides forwarding calls from the office number to your mobile phone number, you can also forward calls from different local numbers to the main line.
4. Make Your Company Look Professional
Your clients or customers won’t know of the difference between whether you have call-forwarding or not. However, they will appreciate the fact that you are there, ready to help them whenever they need you the most.
5. After-Hour Rules
With call forwarding, you no longer have to worry about phone calls outside of your regular business hours. You can set call forwarding based on your business operating hours and reroute calls to an answering service after so that your customers’ needs can be quickly addressed.
