VOIP Troubleshooting: 4 Common VOIP Problems & How to Solve Them

1 – Packet loss

The audio of a VOIP Call is broken up into small data packets that are then transmitted over internet to the person on the other end of the line. When packets are sent form one caller but doesn’t reach the other end packet loss has occurred which means that call quality issues will only be experienced when the percentage of packet loss increases to a high amount.

2 – Latency

Latency is the time it takes for one data packet (Sound) to go from one end of the call to the other end.

3 – Jitter

When VOIP Call is split into packets they take different paths over the internet to get to the person on the other end of the call. If they arrive in the wrong order the effect on the VoIP call can be jumbled speech, dropped words/phrases, or callers speaking over each other.

4 – Internet Connection

Because VOIP uses your Internet connection it competes with activities such as video calls, business cloud software Netflix, Video Streaming etc. For bandwidth. You need to make sure you have enough bandwidth to support your VoIP Traffic to experience clear business calls.

 

Ways to fix these problems:

1. Run a VoIP Speed/Ping Test

Run the test a couple of times a day, especially during the busiest times of your workday, to get an idea of how your Internet connection is performing. A ping test is a useful diagnostic tool that is used to pinpoint where there are delays or issues within your network.

2. Reboot your Router

Sometimes completing a simple reboot can resolve the calling issues that you’ve been experiencing.

3. Download and update your phone’s software

Keeping software updated ensures that your devices have the latest features, bug fixes and security patches, and it also removes any effect on your calls from outdated software.

4. Be aware of network Congestion

Close all tabs that are not in use and turn off computers that are not in use to free up your Internet connection.

5. Purchase a business – Quality Router

It may be that your router can’t sufficiently handle VoIP traffic from all of your staff, or that it’s just time to upgrade your office routers to newer models.